Lead customer protection operations across the Greater Toronto Area, using crisis management and frontline leadership in rotating shifts. Guide services supporting GO Transit and UP Express passengers.
Metrolinx seeks a Manager, Customer Protection to oversee Customer Protection Services operations and customer service delivery. Acting as Duty Manager, you will provide operational advice across a 24/7/365 network. The work covers revenue protection, bylaw enforcement, safety patrols, fare inspections, and emergency response.
Key Responsibilities: Oversee rotating Customer Protection Operations teams across transit lines
Execute customer and revenue protection strategies for GO Transit and UP Express
Provide onsite leadership to Officers and Station Safety Ambassadors
Manage service disruptions, emergencies,



and incident responses
Direct fare inspection, enforcement, and customer service programs
Requirements: Degree or equivalent education, training, and experience
Progressive operational planning, crisis management, and supervisory experience
Leadership experience engaging teams and setting clear expectations
Experience with unionized employees and collective agreement application
Valid Ontario Class G licence and required security clearances
Apply customer protection leadership, crisis management, and operational planning expertise across Metrolinx’s regional transit system.

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📌 Customer Protection Operations Manager (Ontario)
🏢 MX Career Site
📍 Ontario