Support Texada customers remotely from Ontario, Alberta, or British Columbia using troubleshooting and clear communication skills. Work Eastern Time afternoons and evenings.As a Customer Support Specialist, you will support customers across North American West Coast, Australia, and Current Zealand markets. Use ticketing systems, phone, email, and virtual meetings to assist business processes through Texada applications. Heavy equipment dealership or rental experience is valued.Key Responsibilities:Communicate with customers through tickets, phone, email, and meetingsTroubleshoot application issues and determine appropriate next stepsCoach customers on effective software useCoordinate urgent incidents and communicate customer updatesCreate training documentation and knowledge articlesRequirements:Minimum two years of SaaS support experienceStrong written and verbal communication skillsExperience solving complex or lengthy customer issuesProficiency using AI tools for content and workflow efficiencyKnowledge of ticketing systems, Jira, or knowledge basesApply SaaS troubleshooting, customer communication, and AI tool skills while supporting Texada applications across international markets.