Apply crisis intervention and critical problem-solving skills while supporting safety, security, and participant needs at Windsor’s H4 program.
The Client Support Worker assists with effective Homelessness and Housing Help Hub operations under Site Supervisor direction. This part-time position requires continuous indoor and outdoor monitoring, professional communication, and sound decisions during immediate challenges. You will support people experiencing homelessness while maintaining program safety and continuity.
Key Responsibilities: Assess entering participants and guests for needs and safety concerns
Facilitate access to services and coordinate appropriate connections
Collaborate during emergencies and escalated behaviour




Provide trauma-informed intervention during incidents or crises
Document activities and complete required reporting
Requirements: Ability to assess complex situations and prioritize tasks
De-escalation skills and commitment to harassment-free behaviour
Clear verbal, written, and telephone communication
Updated CPR and First Aid certification required
NVCI, Mental Health First Aid, or ASIST an asset
Combine de-escalation, crisis response, and transparent documentation to help maintain safe, coordinated services for H4 participants.

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📌 Crisis Intervention Support Worker (Ontario)
🏢 Housing Information Services
📍 Ontario