Lead community services and integrated intake at House of Friendship through operational excellence, systems thinking, and data-based decision-making in a hybrid role.
The Senior Manager guides Community Services programs and service navigation across Waterloo Region. You will lead managers and supervisors while applying project management, strategic thinking, evaluation, and continuous improvement. This role supports integrated planning and participant outcomes.
Key Responsibilities: Lead Community Services and Intake management teams
Oversee program operations, budgets, resources, and outcomes
Coach managers through change and organizational design
Develop policies, procedures, work plans, and measures
Support funding, reporting, and annual planning
Requirements: Relevant university degree; master's preferred
At least five years leading large teams
Minimum two years in intake or service navigation
Experience integrating programs, systems, and processes
G class license and reliable vehicle required
Bring strategic leadership, service navigation, project management, and evaluation expertise to House of Friendship’s Community Services team.

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📌 Senior Community Services Manager (Ontario)
🏢 House of Friendship
📍 Ontario