Steele Hotels is looking for a Wellness Centre Receptionist to join our growing team at JAG Hotel in St. John’s, NL.

As a Receptionist at the JAG’s Wellness Centre, you will be the first welcoming face guests see when they arrive. You'll greet visitors, provide any towels, linens or supplies required, assist with bookings and inquiries, and share your expertise on our products and services. You'll also ensure a smooth experience by processing payments and maintaining a serene, organized reception area. Your role is key in creating a relaxing, inviting atmosphere for all who visit.

Main Duties & Responsibilities:

Properly open and close the Wellness Centre each day according to Standard Operating Procedures

Accurately book, change and cancel Wellness Centre appointments from guests by phone or in person

Acknowledge and greet everyone who enters and leaves the Wellness Centre facility

Provide detailed descriptions of Wellness Centre treatments, packages, services, facility features and hours of operation

Accept POS payments, i.e., cash, credit cards, debit cards, gift cards, and mobile payments

Actively promote the Wellness Centre, treatments, services, sessions and retail, as well as programs, promotions and/or markdowns available

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction

Maintain a clean, safe, fully stocked and well-organized work area

Ensure robes and towels are folded and packaged to JAG standards

Assist in all areas of Wellness Centre operation as requested by management





Communicate to management any and all occurrences involving staff or guests in the Wellness Centre that require attention

Light housekeeping duties in the aesthetic and pool area

Assist in all areas of Wellness Centre operation, as requested by management

Qualifications, Skills & Attributes:

Experience in customer service is required

A certificate or diploma in Office/Business Administration, Tourism and Hospitality Management, or a related discipline is an asset

Comfortable working near open areas of water

Aesthetics experience is an asset

Knowledge of booking systems is an asset

Ability to work without direct supervision

Excellent communication and listening skills, as well as basic computer knowledge

Enjoy working with people and possess a friendly and outgoing personality

Ability to work in a fast-paced environment

Required to be on your feet 80-100% of your shift

Ability to perform extensive walking, bending, kneeling, lifting to 25lbs, reaching, and stretching

Must be able to work shifts, days, evenings, weekends and holidays

Why Work with Us:

Competitive compensation package

Company RRSP matching plan to secure your financial future

Employee Family Assistance Program [EFAP], including counseling services and life coaching

Paid time off, including vacation time, sick leave, and statutory holidays

Other employee perks such as discounts on food, gym memberships, and phone plans, etc.

Please note, only candidates selected for an interview will be contacted.

We are an equal opportunity employer committed to a work environment that supports, inspires, and respects all individuals.

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📌 Wellness Centre Receptionist (Newfoundland and Labrador)
🏢 Hospitality
📍 Newfoundland and Labrador