Distribution customer service specialists manage inquiries, orders, invoices, and shipping details with strong communication and computer skills. This position supports customers across distribution operations.
The Distribution Customer Service Representative responds to customers, processes orders, and handles complaints promptly and courteously. Duties include preparing work-order paperwork, checking inventory, coordinating shipments, and maintaining account records. The position also supports office communications and clerical administration as directed.
Key Responsibilities: Respond to inquiries and complaints about orders, invoices, shipments, and inventory
Process customer orders and produce stock availability reports
Coordinate special shipping requests with Traffic and Operations Departments




Verify invoices and prepare shipping and tracing information
Maintain damage records, back-order logs, files, and procedure manuals
Requirements: High school diploma or equivalent required
Solid computer knowledge, including Microsoft Office applications
Basic typing skills and familiarity with 10-key
Shipping software experience, including UPS and Federal Express
Excellent communication and customer service skills
Apply distribution customer service expertise to coordinate orders, invoices, shipping information, and customer communication accurately.

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📌 Distribution Customer Service Specialist (Ontario)
🏢 NFI
📍 Ontario