Remote Customer Support Advocates use email, chat, and phone communication to help customers, with two weeks of remote training in Canada.
This Customer Happiness Advocate role supports customers through real-time conversations and needs-based solutions. You will work independently within daily schedules covering calls, simultaneous chats, emails, and follow-up documentation. The role requires professional English and contemporary computer skills.
Key Responsibilities: Answer customer inquiries through email, chat, and phone
Resolve issues through human customer conversations
Provide real-time, high-quality customer service
Complete follow-up documentation after every customer ticket
Review interactions and identify development opportunities
Requirements: Hold a work permit from Canada, Finland, Spain, or the UK
Use G-Suite, presentation software, Slack, and Zoom
Type at least 50 words per minute
Demonstrate fluent professional English proficiency
Work independently and meet expectations within deadlines
Bring thoughtful communication, multitasking, and customer support skills to Turtles’ remote Customer Happiness Advocate team.

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📌 Remote Customer Support Advocate (Alberta)
🏢 NEPSE Trading
📍 Alberta