Oversee aviation security service delivery for GardaWorld at YYZ in Mississauga. Lead frontline teams while monitoring KPIs, compliance, and operational quality.
This Service Delivery Manager position supports Toronto Pearson International Airport security operations within GardaWorld’s Aviation Services business unit. You will lead daily activities, coach employees, resolve issues, and collaborate with airport stakeholders. The focus includes safety, customer service, productivity, and quality performance.
Key Responsibilities: Support and coach frontline airport teams
Monitor operational KPIs and performance results
Resolve issues quickly during daily operations
Collaborate with internal teams and airport stakeholders




Drive continuous improvement initiatives
Requirements: Post-secondary education or equivalent professional experience
One to three years of leadership or operations management experience
Strong leadership, communication, and problem-solving skills
Experience working in fast-paced operational environments
English required; French is a solid asset
Lead aviation security service delivery with frontline coaching, KPI oversight, operational compliance, and customer service leadership at YYZ.

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📌 Aviation Security Service Manager (Ontario)
🏢 GardaWorld
📍 Ontario