Customer service, database accuracy, and operational coordination define this contract role with United Way Greater Toronto. Support donors, volunteers, and internal staff.
Reporting to the Manager, Customer Service, the Coordinator serves as a first point of contact. The role coordinates Operations and Account Services activities while processing donations, supporting systems, and maintaining accurate records. This is a unionized nine-month contract.
Key Responsibilities: Resolve telephone and email inquiries across multiple customer entry points
Process donations, issue tax receipts, and provide end-to-end service
Coordinate schedules, monitor activities, and identify operational issues
Create KPI dashboards, reports, and customer service knowledge resources
Maintain databases, procedures,



platforms, and records accurately
Requirements: One to three years’ administrative experience serving constituents
Database experience with intermediate to advanced Excel and Word
Solid mathematical, organizational, communication, and time management skills
Excellent accuracy, prioritization, and deadline management under pressure
Initiative managing small projects with minimal supervision
Apply customer service, database, reporting, and coordination skills to support United Way Greater Toronto’s operational teams.

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📌 Customer Service Operations Coordinator (Ontario)
🏢 United Way
📍 Ontario