It’s an exciting time in Affinity Travel. We are transforming how we deliver for our customers and partners and creating the foundation for our next chapter of growth. With an ambitious vision for the future, we are investing in our products, capabilities and technology to enable a unified, end‑to‑end Travel ecosystem powered by modern digital capabilities to deliver scalable growth and superior customer experiences.

As part of this growth we’re expanding our Delivery team, bringing together the talent and capabilities we need to support our growth ambitions for 2027 and beyond. The Associate Product Owner is an exciting opportunity to contribute to the delivery and enhancement of travel solutions that support evolving business needs and growth ambitions.

This role works closely with business and technology stakeholders to create business requirements, document current and future state processes, support system changes, and ensure successful implementation of travel solutions and enhancements. This role also offers hands‑on exposure across both business and technology, providing an opportunity to build your skills while contributing to meaningful initiatives.

Position Responsibilities:
Business Analysis & Process Improvement
Analyze and interpret data sets to support business decisions, operational improvements, and strategic travel initiatives.
Gather, document, and validate business requirements for projects and operational enhancements.
Develop and maintain current state and future state documentation.
Create process maps and workflow diagrams to identify efficiencies, gaps, and improvement opportunities.
Support the delivery and IT teams by providing business analysis expertise throughout the agile project lifecycle.

System Administration & Configuration
Maintain and update administrative tables and configuration settings within TripX.
Ensure sellers, partners, and vendors are accurately configured and maintained within travel systems.
Support data integrity and system governance activities related to partner and seller management.
Collaborate with technology teams to troubleshoot configuration issues and implement system enhancements.

Testing & Quality Assurance
Identify business use cases and test scenarios for system changes and project implementations.
Plan, coordinate, and execute complex testing activities that require cross‑functional business participation.
Validate system functionality and ensure business requirements are met prior to deployment.
Document test results, defects, and recommended resolutions.

Stakeholder Support




Coordinate and support annual tax‑related activities and compliance requirements.
Assist with ongoing operational processes and system maintenance activities.
Provide analytical support for reporting, audits, and business reviews.
Work collaboratively with internal stakeholders to resolve issues and support continuous improvement initiatives.

Required Qualifications:
Experience in business analysis, data analysis, or insurance/travel operations.
Strong analytical and problem‑solving skills with the ability to interpret complex data.
Experience documenting business requirements, process maps, and workflow diagrams, especially within the Agile delivery framework.
Knowledge of testing methodologies, use case development, and quality assurance practices.
Experience working with customer management systems.
Strong communication and stakeholder management skills.
Proficiency with Microsoft Office applications, particularly Excel.
Ability to manage multiple priorities and work effectively in a fast‑paced environment.
Nice to have: Proficiency with Agile software e.g. JIRA, Confluence.

Preferred Qualifications:
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.Analytical Thinking
Business Process Improvement
Requirements Gathering
Testing & Quality Assurance
Data Management
Stakeholder Collaboration
Attention to Detail
Problem Solving
Communication & Documentation

When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

關於宏利和恒康
宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主




在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。

Referenced Salary Location
Waterloo, Ontario

Working Arrangement
混合式

Salary range is expected to be between
$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable perks, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Associate Product Owner, Travel (Ontario)
🏢 Manulife
📍 Ontario