Personal lines insurance expertise meets hybrid client service at NFP across Ontario, supporting coverage decisions, renewals, and policy changes.
As a Client Manager, you will counsel clients about personal insurance coverage suited to their needs and exposures. You will manage client files, issue policies, process renewals, and maintain insurer relationships. The work requires RIBO standing, portal experience, and robust communication.
Key Responsibilities: Provide day-to-day service while managing client file activities
Issue policies and changes through insurer online portals
Process renewals, endorsements, and midterm changes
Rewrite or remarket coverage when necessary
Upsell appropriate coverages and refer other-line business
Requirements: RIBO registration in good standing is required
More than three years’ industry or personal lines experience
Experience managing high volumes of clients
Strong computer and broker management system skills
Exceptional quotation, communication, and customer retention skills
Bring personal lines knowledge, client counselling, and insurance portal experience to NFP’s Ontario hybrid team.