Build strategic client relationships for GreenShield Administration by combining health benefits knowledge with service delivery and issue resolution.
This Senior Account Manager manages partner relationships supporting GreenShield Administration's claims adjudication capabilities. You will coordinate business areas, shared service partners, and clients to deliver commitments and develop client-focused solutions. Success includes managing a business block, supporting renewals, and contributing to integrated sales and business development initiatives.
Key Responsibilities: Coordinate teams to meet client commitments and service agreements
Manage issues through resolution and escalate service challenges appropriately
Develop annual Account Management Plans for designated accounts
Support RFI and RFP responses for new business
Participate in additional product and service strategies
Requirements: Five years of account management or account executive experience
Proven success managing and growing a block of business
Extensive customer service and health perks experience
Effective written, oral, and presentation communication skills
Strong organizational, analytical, and problem-solving abilities
Bring client leadership, benefits administration knowledge, and practical problem-solving skills to GreenShield's partner-focused account management team.