Turn account, billing, and delivery questions into clear answers for Sunoco Home Heating customers. Support customers full-time from Halifax or home.

This Customer Support Representative role centers on understanding customer concerns and providing accurate information. You will manage service requests, investigate issues, explain next steps, and take ownership whenever possible. Success requires communication skills, reliable work habits, multiple-system comfort, and strong attention to detail.

Key Responsibilities:

- Provide understandable account and billing information
- Handle service requests and delivery-related needs
- Investigate issues by asking the right questions
- Explain information and next steps confidently
- Work toward resolutions for customer inquiries

Requirements:

- Customer service experience supporting people
- Explicit, simple, and effective communication skills
- Proven problem-solving skills and investigative approach
- Patience and empathy during difficult conversations
- Strong detail awareness with account information

Use careful communication, investigation, and account-detail skills to support Sunoco Home Heating customers with dependable answers.

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📌 Billing And Delivery Support Specialist (Halifax Regional Municipality)
🏢 Blue Ocean Contact Centers
📍 Halifax Regional Municipality