We’re looking for a Training Specialist who will make a difference to our customers through superior training development and delivery. The ideal candidate will have disability case management experience with a focus on health recovery, support and return to work. You’ll also possess a strong background in training delivery with experience in program design and development. You’ll be joining a dispersed national team of dedicated disability management trainers. This role reports directly to the Associate Manager of Training and Development on the National Best Practices team.
Key Accountabilities Plan, analyze, develop, deliver and support learning centric training programs to multiple audiences, in multiple locations/time zones
Create/maintain training curriculum and materials
Develop/support development of on-line recorded and eLearning modules
Identify development opportunities and training gaps through formal needs analysis and measurement and evaluation strategies
Provide feedback to learners and leaders
Track and report training data
A subject matter expert in adult learning theories and practices
Participate in team/department project work
Assist with coaching and RTIW duties as needed
Identify training risks and collaborate to initiate risk mitigation process
Plan, monitor and evaluate training success through multiple levels of training evaluations
Facilitate learning through various strategies and methods
Research and implement leading-edge training and development practices
Document processes and procedures on Manusource
Qualifications Disability Case Management experience across all benefits lines an asset, STD or LTD is required.
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Customer focused with very strong listening skills
Accountable and seeks win-win solutions
Highly organized and analytical
Always focused on continuous improvement
Embraces and can influence change
Fosters and maintains collaborative working relationships
Superior influence, negotiation, and relationship management skills
Knowledge of agile and change management methods




Proficient and flexible in balancing multiple changing priorities in a demanding, deadline driven environment.
Creative, innovative with strong technical aptitude
Solid coaching and mentoring abilities
Knowledge and experience in remote training
Able to document and communicate complex ideas in a simplified way
Extensive knowledge of Disability Management techniques and skills gained through experience in effective Disability Case Management
Well-developed knowledge of the disability industry
Analytical, research, problem solving and decision-making skills
Knowledge in Adult Learning theories and practices
When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age,



marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $59,100.00 CAD - $98,500.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Benefits health
dental
mental health
vision
short- and long-term disability
life and AD&D; insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
holidays
vacation
personal
sick days
statutory leaves of absence
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
incentive programs and earn incentive compensation tied to business and individual performance
If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

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📌 Bilingual Disability Specialist, STD Training & Development (Quebec City)
🏢 Company 1 The Manufacturers Life Insurance
📍 Quebec City