Coordinate home care scheduling at CBI Home Health in Toronto, using communication, problem-solving, and scheduling software in a fully in office role.
As a Care Access Representative, you will manage direct-care staff scheduling within a high-volume contact center. You will handle calls, chats, data entry, and intake while supporting clients, families, and care providers. Your work helps maintain continuity of care.
Key Responsibilities: Assign care providers using scheduling software accurately
Handle inbound and outbound calls and chats
Update client records, care plans, and databases
Address scheduling issues and escalate when necessary
Maintain relationships with clients, families, and providers
Requirements: Minimum Grade 12 education
At least two years’ customer service, scheduling, or coordination experience
Microsoft Office and scheduling software proficiency
Keyboarding speed of 35–45 words per minute
Availability for rotating shifts Monday through Sunday
Bring organized scheduling, strong communication, and problem-solving skills to CBI Home Health’s Toronto care access team.

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📌 Care Access Representative Toronto (Ontario)
🏢 CBI Home Health
📍 Ontario