Coordinate IT support and CRM systems for IDRF, helping staff resolve technology requests while improving reliable, secure operations. This full time position supports practical technology service.
As Technology and Systems Coordinator, you will manage day-to-day requests, provide first-level troubleshooting, and support Blackbaud Raiser’s Edge NXT. The role also assists with approved AI tools, automation, technology rollouts, documentation, and cross-departmental projects. You will report to the Director of Finance within Finance & Administration.
Key Responsibilities: Track internal technology requests through resolution
Troubleshoot device, software, connectivity, and peripheral issues
Coordinate equipment setup, access, onboarding, and offboarding
Support CRM questions, testing, documentation,



and donor workflows
Assist approved AI, automation, and technology improvements
Requirements: Diploma, degree, or equivalent practical technology experience
Experience troubleshooting technical issues and supporting end users
Strong organization, communication, judgment, and follow-through
Ability to handle confidential information responsibly
Willingness to learn Raiser’s Edge NXT and AI tools
Bring responsive IT support, CRM coordination, documentation, and responsible technology improvement to International Development and Relief Foundation.

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📌 IT Systems and CRM Coordinator (Ontario)
🏢 International Development and Relief Foundation
📍 Ontario