Apply enterprise IT support expertise as an Intermediate Desktop Support Analyst serving employees onsite in Toronto five days each week.
Altis Recruitment is seeking an experienced professional for a downtown Toronto services organization. This hands-on position combines incident management, service requests, technical troubleshooting, and employee assistance. Support Windows, macOS, iOS, Android, Microsoft Office, audiovisual equipment, and video conferencing technologies.
Key Responsibilities: Manage incidents, requests, escalations, SLAs, and support communications
Troubleshoot operating systems, hardware, software, and network connectivity
Assist employees with Microsoft Office productivity applications
Support audiovisual equipment, video conferencing, and automation applications




Collaborate with teams and vendors on complex technical issues
Requirements: Five plus years technical support experience in enterprise environments
Experience with ITIL practices, incident management, and asset management
Ability to meet SLA and KPI targets while managing priorities
Strong analytical, organizational, communication, and customer service skills
Strong written and verbal English communication skills
Use ITIL practices, analytical troubleshooting, and explicit communication to deliver reliable enterprise support for Toronto employees.

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📌 Enterprise IT Support Analyst Toronto (Ontario)
🏢 Altis Technology
📍 Ontario