Lead shelter operations for the City of Toronto while supervising frontline teams and supporting people experiencing homelessness across various in office locations.
This part-time, ongoing Shift Leader position serves Toronto Shelter & Support Services within the Homelessness Initiatives and Prevention Services section. You will supervise rotating shift operations, coordinate Housing First case management, and maintain client-focused service. The work includes staff coaching, crisis prevention, community response, administrative controls, and program monitoring.
Key Responsibilities: Supervise shift operations across a 24/7 shelter service
Coordinate Housing First case management with supervisory staff
Coach staff and support workplace wellness initiatives




Adjust staffing schedules to maintain adequate coverage
Respond to community concerns and emerging issues
Requirements: Post-secondary education in Social Services or relevant discipline
Supervisory experience supporting frontline social services staff
Experience assisting vulnerable people in human services
Availability for rotating days, afternoons, overnights, weekends, holidays
Commitment to harm reduction, anti-oppression, and trauma-informed care
Apply supervision, Housing First knowledge, crisis prevention, and client-focused service to Toronto’s shelter operations.

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📌 Shelter Services Shift Leader (Ontario)
🏢 TORONTO
📍 Ontario