Build trusted customer relationships with Manulife Bank through bilingual service, proactive solutions, and a hybrid French-English schedule.
In this Contact Center position, you will deliver exceptional service to policyholders, agents, and partners. Your work includes identifying issues, explaining accurate information, and collaborating with departments on complex concerns. You will use calls, email, and chat while maintaining exact documentation in multiple systems.
Key Responsibilities: Build positive customer relationships through empathy
Provide accurate information about products and services
Deliver proactive solutions to customer issues
Record interactions accurately with technology
Work collaboratively on complex matters
Requirements: Bilingual French and English verbal proficiency
Bilingual French and English written proficiency
Customer service experience in a fast-paced environment
Technical skills for navigating multiple systems
Call center experience in financial services preferred
Support Manulife Bank customers with bilingual communication, careful documentation, and relationship-focused service across digital channels.