Support passengers and aviation customers in Timmins, Ontario, using solid communication skills and careful attention to detail. Work varied or split shifts.
MAINTAIR AVIATION SERVICES seeks a Customer Service Agent supporting passengers, travel agencies, corporate customers, and internal groups. Working under Station Coordinators or Shift Leads, you will follow company policies, safety procedures, and carrier specifications. The position combines reservations, flight handling, baggage support, and customer communication.
Key Responsibilities: Provide quality service to passengers and diverse customer groups
Answer phones and emails with fare and schedule information
Take and create reservations using available systems
Greet flights and make boarding or passenger paging announcements
Assist with baggage issues, deliveries, and handling requirements
Requirements: Minimum Grade 12 education or equivalent experience
English communication skills; bilingual ability preferred
Ability to secure an Airport Restricted Area Pass
Working knowledge of Microsoft Office and Windows
Excellent customer service skills and teamwork abilities
Bring aviation knowledge, customer service expertise, and adaptable communication to MAINTAIR AVIATION SERVICES operations in Timmins.