Serve passengers safely as a permanent part time Customer Service Agent with Pacific Coastal Airlines in Kelowna, using explicit communication and problem solving.
This customer-facing position supports passenger processing, reservations, baggage services, and flight operations. You will represent Pacific Coastal Airlines professionally while providing protected, friendly, and respectful service. The work requires computer skills, multitasking, and flexibility across changing schedules and passenger needs.
Key Responsibilities:
Check in passengers and issue boarding passes
Verify immigration documents and check baggage
Book, change, and cancel flight reservations
Resolve disruptions by determining alternative flight options
Execute deplaning and boarding processes safely
Requirements:
Experience in a customer-facing role
Explicit communication and difficult-conversation skills
Ability to work under pressure with minimal supervision
Comfort using computers and payment machines
Ability to lift up to 70 pounds
Bring passenger service, reservation support, and safety-focused communication to Pacific Coastal Airlines in Kelowna.
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