Vancouver Police Department
WorkSafe Claims Management Consultant
Competition: #26155-81000976

Section: Employee Advisory Team – WorkSafe Case Management, Human Resources Section

Location: 3585 Graveley Street

Status: Temporary full-time (Exempt)

Hours of Work: 4-Day Compressed work week Monday to Thursday, 7 a.m. to 4 p.m.

Salary: Exempt Pay Range - $49.08 to $61.35 per hour ($89,635 to $112,039 annually)

Competition End Date: Friday, November 13, 2026

Responsible for managing disability claims for employees with work-related injuries and illnesses, ensuring the effective administration of WorkSafeBC claims, and facilitating timely, safe, and sustainable return-to-work outcomes.

Essential Duties

Provides disability claim management consultation and services as the primary liaison among employees, supervisors, managers, union representatives, health care providers, and WorkSafe BC to ensure the effective management of work-related injury and illness claims, with the goal of a successful return to work

Oversees the administration of Employer Reports of Injury (Form 7), claim documentation, and required correspondence to support timely adjudication and claim resolution.

Maintains accurate and comprehensive disability claim records within the disability management system (Parklane), ensuring compliance with legislative, organizational, and reporting requirements

Coordinates and facilitates return-to-work (RTW), graduated return to work (GRTW) plans, and modified-duty programs by collaborating with stakeholders to identify suitable accommodations and work assignments that support employee recovery and operational needs

Reviews work-related injury and illness claims, claim decisions, and supporting medical information to identify discrepancies, pre-existing conditions, adjudication concerns, or potential errors in WorkSafeBC legislation and policy interpretation

Facilitates workplace site visits to aid in claim management and return-to-work planning

Provides guidance and support to employees and leaders regarding disability management practices, WorkSafeBC processes, employer obligations, and available workplace accommodation options

Presents on disability management, return-to-work, and WorkSafeBC education sessions for employees, supervisors, managers, operational leaders,



and workplace safety committees

Communicates and collaborates with employees, supervisors, managers, union representatives, Human Resources, medical specialists, legal counsel, insurance providers, and external agencies to facilitate effective case management and resolution of claims

Coordinates with employees, legal counsel, and ICBC representatives to provide payroll, attendance, and time-loss information required to support claims resolution, including the preparation of Certificates of Earnings and related documentation

Administers and maintains attendance and disability management systems, ensuring the integrity, accuracy, and confidentiality of employee information

Generates and distributes employee absence and attendance reports, including the daily sick-list report and other operational reports as required

Participates in the annual mandatory high stress debrief program

Other related duties and responsibilities as assigned

Knowledge, Skills, and Abilities Required

Strong working knowledge with Word, Excel, Teams and Outlook

Ability to work with various computer programs and software

Demonstrated ability to deal tactfully and decisively with sensitive and confidential issues

Demonstrated ability to build and maintain effective working relationships at all levels of the organization, the public, and union representatives

Demonstrated ability to plan, organize, and proactively solve problems and conflicts

Demonstrated ability to work collaboratively in a team while demonstrating flexibility, diplomacy, and the ability to receive direction

Demonstrated ability to assist section supervisors in assessing needs and requirements

Demonstrated ability to develop and recommend recent and revised methods and procedures related to the work

Demonstrated ability to handle a fast-paced, complex, and changing workload while continuing to meet deadlines





In-depth working knowledge of the WSBC claims process along with the RTW and GRTW processes

Proven ability to exercise sound judgment and listen non-judgmentally to information presented

Demonstrated ability to deal with emotions of people using sensitivity, tact, and empathy

Demonstrated ability to make unpopular decisions that may have negative consequences for a party

Basic working knowledge of medical terminology and human rights

Strong multitasking, time-management, and negotiation skills

Excellent written and verbal communication skills

Excellent interpersonal skills and demonstrated ability to build relationships with a broad range of stakeholders

Preferred

Ability to develop and write procedures

Working knowledge of SAP

Experience Required

Minimum three years of experience in an administrative role

Minimum of one year of experience handling Workers’ Compensation claims

Experience applying and interpreting collective agreement language relating to sickness, illness, and disability leave and benefits

Preferred

Three to five years of disability management experience

Three to five years of experience managing occupational and non-occupational claims

Experience working in a policing environmentExperience with WSBC, STD, LTD, accommodation, and return-to-work programs

Experience interpreting medical information and functional limitations

Education Required

Grade 12

Completion of a human resources management course from a recognized post-secondary institute

Certificate in disability management

Preferred

Diploma in disability management or bachelor’s degree in human resources, occupational health, nursing, kinesiology, health sciences, business administration with HR specialization, or related field

Other Requirements

All employees must maintain their Enhanced Reliability Clearance while employed with the Vancouver Police Department, which will be renewed every five years

Canadian citizenship or Permanent Resident status

Selection Process
Only shortlisted candidates will be contacted, who may be required to write a test in order to move forward to the interview stage.

Note
This position is Exempt from the Teamsters Local 31.

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📌 WorkSafe Claims Management Consultant (British Columbia)
🏢 Vancouver Police Department
📍 British Columbia