Patient retention and satisfaction are central to this full time Prenuvo position based at the Vancouver Head Office. Use records and patient feedback to improve service.
The Patient Experience Representative shapes patient interactions while supporting care, sales, and retention efforts. Responsibilities include satisfaction reporting, follow-up, complaint management, appointment scheduling, and intake guidance. Candidates should communicate professionally, prioritize competing demands, and remain supportive during stressful conversations.
Key Responsibilities: Identify opportunities to improve patient satisfaction and retention
Maintain accurate interaction records and outstanding issue follow-ups
Use established systems to record patient satisfaction




Assist scan scheduling and medical intake troubleshooting
Remain calm with upset patients and stressful situations
Requirements: Excellent written and verbal communication skills
Exceptional time management and multitasking abilities
Qualified, courteous, and inclusive approach
High emphasis on patient privacy and confidentiality
Availability for flexible hours, weekends, and holidays
Apply patient-focused judgment, supportive communication, and satisfaction reporting skills within Prenuvo’s Vancouver healthcare service team.

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📌 Patient Care Retention Specialist (British Columbia)
🏢 Prenuvo
📍 British Columbia