Coordinate distribution customer service through order processing and complaint resolution while supporting customers, warehouse teams, and internal departments.
This Distribution Customer Service Representative handles inquiries, orders, receipts, complaints, and account administration. The work requires customer service expertise, computer knowledge, shipping software familiarity, and clear communication. Responsibilities also include invoices, inventory counts, shipping requests, and records.
Key Responsibilities: Respond to inquiries and complaints about orders, invoices, shipments, and inventory
Process customer orders and prepare related work order paperwork
Coordinate urgent shipping requests with Traffic and Operations




Verify computer-generated invoices and maintain account records
Communicate customer feedback and dissatisfaction signs to management
Requirements: High school diploma or equivalent required
Solid computer knowledge, including Microsoft Office applications
Familiarity with shipping systems including UPS and Federal Express
Excellent oral, written, and customer service skills
Availability for irregular or extended hours when needed
Apply distribution customer service skills to manage orders, shipping coordination, invoicing, and customer communications accurately.

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📌 Distribution Customer Service Coordinator (Ontario)
🏢 NFI Industries
📍 Ontario