Support EPCOR’s regulated and competitive utility customers with billing expertise, payment negotiation, and explicit communication from Edmonton.
As a Service Consultant in Energy Services, you will handle customer inquiries and service requests through the Customer Care Centre. Your work includes explaining billing and product offerings, managing online accounts, and selling Encor by EPCOR energy plans. You will also maintain relationships, manage challenging requests professionally, and contribute to customer retention.
Key Responsibilities: Explain billing, products, payments, and utility service requests
Manage customer accounts through online support
Use active listening to recommend appropriate services
Maintain customer relationships and support retention
Resolve first-level issues and escalate appropriately
Requirements: Two-plus years of recent relevant work experience
Experience in utility or regulated environments highly desired
High school diploma and Canadian work authorization
Strong written, verbal, and nonverbal English communication
Attention to detail and confidential-information discretion
Use utility billing, customer service, and sales skills to support EPCOR customers through accurate, professional assistance.