Lead Front Desk and Royal Service teams at Fairmont Banff Springs, using guest service expertise in Banff’s alpine destination. Coordinate seamless arrivals, departures, and recoveries.
As Front Office Supervisor, you will represent Fairmont Banff Springs through excellent guest service. You will supervise daily operations, coach colleagues, and coordinate VIP arrivals and departures. The position also supports mentorship, performance evaluations, standards, and emergency procedures.
Key Responsibilities: Supervise daily Front Desk and Royal Service activities
Coordinate seamless guest arrivals, departures, market mix, and VIPs
Lead, teach, coach, and inspire Front Desk colleagues
Track guest issues and support effective service recovery




Maintain departmental standards and support emergency procedures
Requirements: Minimum one year of Front Desk supervisory experience preferred
Large hotel supervisory experience preferred
Excellent knowledge of Micros-Opera Property Manager, Word, and Excel
Royal Service and guest recovery experience
Robust written, verbal, organizational, and problem-solving skills
Bring Front Desk leadership, Royal Service knowledge, and guest recovery expertise to Fairmont Banff Springs in Banff.

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📌 Front Desk Supervisor Fairmont Banff Springs (Alberta)
🏢 Fairmont Hotels and Resorts
📍 Alberta