Job Title: Crate Inbound Operator

Salary Range: CAD$21:63ph – CAD$27:00ph

Working Type: In office

KEY ACCOUNTABILITIES
Regulatory, Safety & Quality Compliance

Ensure all inbound crate handling meets safety, hygiene, and quality standards.

Inspect inbound crates to ensure compliance with quality, cleanliness, and operational standards

Maintain sanitation and hygiene across inbound and crate feed areas

Follow safe handling practices, including certified forklift operation and PPE usage

Identify, segregate, and report non-conforming crates through NCR processes

Maintain a clean, organized, and audit-ready work environment

Proactively identify risks and elevate issues to prevent non-compliance

Equipment Operation & Process Control
Ensure efficient unloading and controlled feeding of crates into the wash system.

Operate forklifts and material handling equipment safely to unload and stage inbound crates

Feed crates into washing systems while maintaining stable and consistent flow

Monitor conveyors and related equipment, responding to disruptions or irregular flow

Apply first-line troubleshooting and elevate issues impacting operations

Perform routine checks to ensure equipment readiness and reliability

Crate Handling & Quality Management
Ensure only compliant crates are introduced into the system.

Perform detailed quality checks on inbound crates for condition, type, and contamination

Segregate damaged, contaminated, or non-standard crates

Manage rejects, including re-induction or scrapping using system tools

Maintain consistent inspection standards across all inbound activities

Ensure correct staging and sorting to support efficient downstream processing

Apply defined criteria to assess crate condition, including contamination severity and structural integrity, to support consistent reject or rework decisions

Operational Flow & Coordination
Maintain seamless crate flow from inbound to washing operations.

Coordinate closely with Washer Operators to maintain continuous feed into the system





Monitor flow conditions and adjust handling to avoid bottlenecks and control crate feed rate in alignment with washing capacity to prevent overloading, congestion, or process disruptions

Align inbound pace with downstream washing and palletising capacity

Take timely action to resolve disruptions and maintain throughput

Support overall operational priorities for balanced end-to-end flow

Communication, Problem-Solving & Administration
Support daily operations through effective communication and issue resolution.

Communicate quality issues, delays, and operational disruptions promptly

Apply sound problem-solving to maintain flow and minimize downtime

Accurately and timely record NCRs, rejects, and operational activity in systems to maintain traceability and data integrity

Follow escalation protocols for safety, quality, or operational issues

Support continuous improvement initiatives and complete assigned tasks

Perform Other duties as assigned by supervisor/Manager

KEY EXPERIENCE, KNOWLEDGE AND SKILLS
Essential
Experience in warehouse, manufacturing, or production environments

Valid forklift operator certification with safe operating practices

Strong understanding of crate handling, inspection, and flow processes

Knowledge of safety, sanitation, and food hygiene standards

Ability to identify quality issues and apply problem-solving

Strong attention to detail in a fast-paced environment

Ability to identify equipment faults and perform basic troubleshooting and recovery actions

Work in a fast-paced environment with exposure to noise, moving equipment, and wet conditions

Perform repetitive manual handling tasks, including lifting, stacking, and prolonged standing





Follow ergonomic and safety practices to minimize risk of injury

Perform other duties as assigned by the Supervisor / Manager

Desirable
Experience with ERP/WMS systems and NCR processes

Exposure to automated conveyor or crate handling systems

Knowledge of sanitation and food-grade operations

Ability to manage multiple tasks while maintaining flow and quality

Awareness of end-to-end process dependencies

Accountability for safety, quality, and efficiency

Working Conditions:
Temperature-controlled work environment maintained between 0–2°C

Moderate noise levels due to AGVs, robotic systems, and material handling equipment (MHE)

Ability and willingness to wear mandatory personal protective equipment (PPE), including hearing protection and cold environment PPE

WOULD SUIT SOMEONE WHO IS…
Highly collaborative and team-oriented

Comfortable in fast-paced, physically demanding environments

Adaptable to changing priorities and operational demands

Detail-oriented with strong quality focus

Collaboration and Operational Support
Works closely with washer and palletising teams to maintain continuous flow

Supports daily operations to ensure process stability and efficiency

Contributes to a safe, clean, and compliant environment

Participates in operational improvements and process standardization

Demonstrates collaboration, accountability, agility, and a continuous improvement mindset

Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.

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📌 Crate Inbound Operator (Ontario)
🏢 Hilton Food Group
📍 Ontario