Support fan-driven retail at Lids Sports Group with product knowledge and exceptional customer service. Guide teams across licensed apparel and headwear stores.
The Assistant Store Manager helps deliver Lids customer experiences across officially licensed headwear, apparel, and customization services. You will support associates through training and goal setting, reinforce company standards, and help create a fun, productive, and inclusive workplace. The role also addresses customer concerns, membership offers, visual guidelines, and store presentation.
Key Responsibilities: Assist recruiting and training store personnel on procedures
Encourage compliance with company policies and guidelines
Offer customers Lids memberships and special in-store offers
Maintain visual merchandising, signage, cleanliness,
and professional appearance
Resolve customer issues in the moment and make it right
Requirements: Established ability to produce sales results while minimizing loss
Strong interpersonal skills and professional verbal communication
Ability to work independently without supervision
Ability to constantly stand and frequently walk on shift
Ability to frequently hear and communicate with customers
Bring sales leadership, product expertise, and customer service focus to Lids retail experiences featuring leading sports and fashion brands.