Farm equipment dealership experience meets customer success in this remote-first Brilliant Harvest role supporting dealers, farmers, and conversational AI adoption. Strong presentation skills matter.
As a Customer Success Representative, you will become a go-to resource for agriculture users and their technology needs. You will help dealerships expand platform usage, create tutorials and documentation, and deliver engaging onboarding. Your work connects farm equipment realities with practical software support.
Key Responsibilities: Serve as a trusted resource for dealer and farmer users
Drive deeper dealership engagement through usage strategies and metrics
Lead tutorials, product videos, release notes, and documentation
Present product demonstrations and onboarding sessions in person and online
Collaborate with Product and Sales on account retention and growth
Requirements: Farm equipment dealership, agriculture software, or ag-tech background
Ability to relate effectively to dealers and farmers
Transparent, confident, and approachable communication style
Proactive organization and commitment to customer success
Ability to make technology comfortable for non-technical users
Use farm equipment knowledge, clear communication, and user training to strengthen Brilliant Harvest customer success and platform adoption.