Support Borealis customers from home through relationship building, system adoption, and clear communication across international client accounts.
This Account Manager partners with Customer Success leadership and Project, Technical, and Sales teams. You will understand business requirements, advise clients on Borealis practices, and help implement processes within the SaaS environment. Adaptable working hours support customers across different countries.
Key Responsibilities: Analyze client adoption and define objectives with stakeholders
Help clients establish processes and implement them into Borealis
Provide workarounds supporting customers’ business objectives
Deliver presentations to executive-level stakeholders
Provide reporting and KPIs with the SaaS
Requirements: Strong technical and computer software background
Successful experience growing and maintaining client accounts
Experience negotiating contracts, budgets, demos, and scopes
Excellent communication and relationship building skills
Flexibility managing simultaneous subjects across cultures
Bring customer success, SaaS understanding, and adaptable communication to help Borealis clients achieve effective system adoption and outcomes.