Coordinate live-show audio-visual services as an Event Operations Manager, combining technician leadership, equipment control, and client satisfaction.
This position manages technicians, operational support staff, and event workflows in a hotel or convention center setting. Responsibilities span workforce scheduling, inventory levels, equipment safety, service quality, onsite meetings, and customer relationships. The manager also supports revenue through cost efficiencies and onsite upselling.
Key Responsibilities:
Ensure equipment and services arrive on time and functional
Supervise and mentor technicians and operational support staff
Manage inventory safety, security, and quality assurance
Review quotes and recommend cost efficiencies
Attend BEO, pre-con, and pre-production meetings
Requirements:
Four-plus years audio-visual and customer service experience
Two-plus years supervisory experience or Encore ADOP completion
Experience leading workflow and team members
Effective leadership abilities and customer satisfaction focus
Proficiency with Internet and Microsoft Office programs
Use leadership, live-show equipment knowledge, and operational judgment to deliver reliable audio-visual event services.