Support customers and partners in French and English as a Bilingual Customer Operations Coordinator in Vaughan, Ontario. Work hybrid, predominantly in office, four days preferred.
This full-time, permanent coordinator role supports day-to-day logistics operations and customer issue resolution. You will communicate through email, phone, and an online platform while coordinating customers, external partners, and internal teams. Customer service experience, organization, judgment, and follow-through are central to the work.
Key Responsibilities: Support customers and partners in French and English
Own escalated concerns through final resolution
Investigate issues and identify root causes
Coordinate customers, partners, and internal teams
Triage incoming issues and escalate appropriately
Requirements: At least two years of customer-facing experience
Strong written and spoken French and English
Transparent communication about complicated issues
Strong organization across multiple tasks
Legal entitlement to work in Canada
Bring bilingual communication, customer service, and operational coordination skills to resolve issues effectively from Vaughan.