Support Toronto seniors through crisis counselling and risk assessment in WoodGreen’s hybrid service at 815 Danforth Avenue, Toronto. Respond by telephone and web chat.
As a casual Crisis & Resource Counsellor, you will support Toronto Seniors Helpline callers and caregivers. The work includes screening, crisis de-escalation, short-term case management, referrals, and supportive counselling. You will collaborate with hospitals, primary care agents, and community providers.
Key Responsibilities: Respond to telephone and web chat service requests
Screen referrals using standardized assessment tools and protocols
Assess risk and safety for callers and others
Provide crisis de-escalation and supportive counselling




Document cases and maintain accurate statistical data
Requirements: Bachelor’s degree in Social Work or related discipline
Registration with Ontario’s social work regulatory body
Experience supporting older adults and caregivers
Two years’ telephone counselling and crisis intervention experience
Robust assessment, communication, and community resource knowledge
Apply crisis response, telephone counselling, and referral skills while supporting older adults through Toronto Seniors Helpline services.

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📌 Crisis Counsellor Toronto Seniors Helpline (Ontario)
🏢 WoodGreen Community Services
📍 Ontario