With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

Copper and Brass Sales, a division of thyssenkrupp Materials NA, Inc., is the source in your supply base that provides you with the inventory management expertise and value-added processing services necessary to help you compete in today's global market. With our comprehensive line of nonferrous metals and alloys, wide variety of precision processing capabilities, and a focus on customer service that is unmatched in the industry, Copper and Brass Sales earns our reputation as a leading metals service center with each and every order.

Job Summary
Provides customer service and sales support to the supplier base and internal company end-users.

Job Description
Key Accountabilities:

Serve as the primary point of contact for assigned customer accounts

Build and maintain strong customer relationships through timely, professional communication

Respond to inquiries related to orders, lead times, pricing, and product specifications





Proactively manage customer expectations and resolve issues/escalations

Process customer purchase orders accurately in ERP systems (JobBoss)

Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation

Monitor order status from entry through shipment to ensure on-time delivery

Communicate updates or delays to customers and internal stakeholders

Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented

Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries

Validate drawing revisions and elevate discrepancies for resolution

Act as liaison between customer, sales, production, quality, and shipping teams

Participate in contract reviews and production discussions as required

Communicate risks, constraints, or changes that may impact delivery or cost

Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent

At least 2 years of previous customer service experience

Solid computer skills beyond the basic level

High attention to detail and accuracy, especially when handling orders, pricing, and specifications





Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer

Problem-solving and critical thinking to resolve customer issues and order discrepancies

Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Post-secondary education in business, supply chain, or related field (preferred)

ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)

1–3+ years of experience in a customer service, inside sales, or order management role

Ability to build and maintain strong customer relationships

Comfortable working cross-functionally with sales, operations, and engineering

Experience reading drawings or working with technical specs

Exposure to quoting, pricing models, or contract review processes

Experience supporting key accounts or high-volume customers

Hiring Rang e: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview
We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) and RRSP programs with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable advantages information.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected].

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📌 Customer Service Representative (Ontario)
🏢 thyssenkrupp
📍 Ontario