Serve BMO customers with personalized financial guidance, banking transactions, and digital support while helping deliver a seamless branch experience.
As a Customer Service Representative, you will identify needs, provide advice on financial solutions, and support everyday banking and credit card conversations. You will collaborate with branch colleagues and BMO partners through multiple channels to meet customer needs and business objectives.
Key Responsibilities: Welcome customers and handle banking transactions and inquiries
Identify needs and refer customers to BMO colleagues
Explain digital and self-serve banking options
Review profiles and discuss everyday banking and credit cards
Escalate complex situations and support branch operations




Requirements: No prior experience necessary; related post-secondary education desirable
Knowledge of personal, commercial, and partner offers
Confidence using tablets, smartphones, online tools, and applications
Robust interpersonal, listening, problem-solving, and communication skills
Readiness to collaborate across different team capacities
Bring customer care, financial guidance, transaction accuracy, and digital confidence to BMO’s personal banking service experience.

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📌 BMO Personal Banking Representative (Ontario)
🏢 BMO
📍 Ontario