Client relationships and complaint resolution are central to this Sunrise Farms Customer Service Representative role, with weekday hours from 7:30am to 4:00pm.
You will serve as the frontline contact for customers across retail, food service, and industrial sectors. The work includes gathering information, addressing service concerns, managing claims and credits, and maintaining customer contracts. Success requires explicit communication, careful documentation, strong problem-solving, and collaboration with internal departments to protect service quality.
Key Responsibilities: Gather information for product and service inquiries
Resolve complaints while mitigating service quality issues
Manage customer claims and credits under organizational policies




Oversee customer contracts and support client relationships
Provide vacation coverage for uninterrupted service delivery
Requirements: Ability to build rapport and positive customer relationships
Effective verbal and written communication skills
Accuracy and attention to detail in client work
Adaptability and initiative in evolving work environments
Resilience and stress tolerance during demanding situations
Use communication, problem-solving, and relationship-building skills to support Sunrise Farms customers and maintain consistent service standards.

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📌 Client Relations and Claims Representative (British Columbia)
🏢 Sunrise Farms
📍 British Columbia