UW Management is hiring a Customer Service Representative to support customers seeking information about telecommunications products and services. This role is focused on providing helpful responses, clarifying service information, helping customers find the products and plans that fit their needs, and ensuring customers have a clear understanding of the information available to them.

As an authorized representative of Rogers Communications, our team provides customers with information about Rogers products, services, plans, and promotions, and helps interested customers get signed up. No previous telecommunications or sales experience is required, and paid training is provided from day one.

Key Responsibilities

Provide clear and accurate information about service features, pricing, and current promotions

Respond to customer questions about telecommunications products, services, and plans

Recommend products and plans that match each customer’s needs and budget

Present offers and promotions clearly and explain the value of each option

Help customers understand service details, terms, and available information

Guide interested customers through the sign-up and activation process

Work toward individual and team sales goals

Listen carefully to customer concerns and respond professionally

Clarify information when customers need additional explanation

Assist with routine customer inquiries and requests

Ensure customer information and required documentation are recorded accurately

Follow established procedures when handling customer questions and requests





Track daily activity and results

Maintain up-to-date knowledge of products, services, and policy changes

Communicate with team members when additional assistance is needed

Maintain a professional and respectful approach during customer interactions

Participate in training sessions, coaching, and team meetings

Qualifications

Strong verbal communication skills

A patient, approachable, and customer-focused attitude

Motivation to learn sales techniques and work toward goals

Good listening and comprehension skills

Ability to explain information clearly and accurately

Attention to detail when handling customer information

Reliable attendance and organizational skills

Willingness to learn new systems, products, and procedures

Ability to remain skilled when addressing customer concerns

Comfortable working independently and as part of a team

Previous experience in sales, customer service, retail, hospitality, or a similar customer-facing role is an asset, but is not required.

What We Offer

Full-time schedule

Paid training from day one

Ongoing guidance and product education

Development of sales, communication, and customer support skills

A collaborative team environment

About UW Management
UW Management works with established brands to provide customers with information and assistance relating to their products and services.

UW Management is an authorized representative of Rogers Communications. This position is with UW Management and is not an employment position with Rogers Communications.

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📌 Customer Service Representative (Manitoba)
🏢 UW Management
📍 Manitoba