Serve Dartmouth customers through accurate financial transactions and thoughtful banking advice in a 15-hour Customer Experience Associate role at TD Canada Trust.
As a frontline TD Canada Trust associate, you will understand customer needs, recommend suitable banking solutions, and support positive branch experiences. The role involves deposits, withdrawals, bill payments, customer concerns, and referrals to appropriate partners. You will also promote banking solutions while following procedures, regulations, and TD’s Code of Conduct and Ethics.
Key Responsibilities: Process deposits, withdrawals, and bill payments accurately
Determine customer needs and recommend suitable banking solutions
Resolve concerns and escalate non-standard activities
Promote banking solutions and complete business processes
Deliver quality experiences and recommend operational improvements
Requirements: High School diploma and/or one year relevant experience
Undergraduate degree or equivalent is an asset
Solid administration, organization, planning, and time management skills
Hands-on Microsoft Office and internet knowledge
Accurate, detail-oriented communication and customer experience skills
Bring accurate transaction processing, customer advice, and solution-focused service to TD Canada Trust customers in Dartmouth.