Application Support Engineer, Canada, OEX
* 31 October, 2026
* by adminTags: Web3 Jobs Blockchain Full Time Jobs Blockchain Trading Jobs Web3 Sales Jobs Cryptocurrency Exchange JobsExchange Support team is responsible for maintaining global system for the firm's cryptocurrency trading business which operates 24×7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team. ResponsibilitiesPrimary responsibility includes but not limited to,User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. Required Skills2+ years of production support experience preferably within the Banking or Financial Service industry.



Technical

Skills:
Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must. Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities. Positive knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities. Service oriented with strong Incident handling & troubleshooting skills. Excellent written and verbal communication skills (English). Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain. Open to shift work and weekend support. We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. If you would like more details about how your personal information is processed, please contact us. Apply here Application Support Engineer, Canada, OEX

📌 Application Support Engineer, Canada, OEX (Ottawa)
🏢 Baltic Blockchain Association
📍 Ottawa