Serve customers in French and English through phone, chat, and email while delivering accurate information and resolving complaints professionally.
This customer service position supports requests about products and services across multiple channels. You will assess customer needs, research information, enter data, and propose suitable solutions. Success is measured through service level, processing time, response time, CSAT, and CES.
Key Responsibilities: Answer customer requests through phone, chat, and email
Provide accurate product and service information
Process and resolve customer complaints
Research information and complete data entry
Assess needs and propose adequate solutions
Requirements: General experience in customer service
French and English written and spoken bilingualism
Ease with technology
CRM experience considered an asset
Previous branch experience considered an asset
Apply bilingual communication, technology skills, and customer service experience across every customer interaction and request.

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📌 Bilingual Customer Service Specialist (Quebec City)
🏢 Dayforce
📍 Quebec City