Turn quality findings into measurable improvement as a Patient Support Quality Analyst with Shoppers Drug Mart in Mississauga, Ontario.
This Specialist role analyzes quality data across individuals, teams, programs, and the organization. You will identify recurring gaps, emerging risks, and root causes while supporting evidence-based coaching and New Hire Readiness. The position also covers pharmacovigilance reporting, product complaints, and quality governance.
Key Responsibilities: Analyze quality data to identify trends and root causes
Recommend interventions and verify subsequent improvement results
Provide objective feedback on strengths and improvement opportunities
Support assessments, readiness criteria, and refresher education




Report Adverse Events and Product Technical Complaints promptly
Requirements: Strong analytical capability and pattern recognition across information
Sound judgment regarding patient distress and clinical sensitivity
Explicit writing skills for evaluation standards and documentation
Experience in quality, compliance, or audit within healthcare
Professionalism, discretion, and diplomacy with sensitive information
Use quality analysis, evidence-based coaching, and careful reporting to improve patient support performance at Shoppers Drug Mart.

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📌 Patient Support Quality Analyst (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario