Deliver timely player service at BCLC in Kamloops while verifying prize claims, reconciling cheques, and communicating with claimants professionally.
As a Player Services Assistant, you will award prizes and protect the integrity of BCLC’s payout process. The work includes counter and mail-in claims, disputed claims, claimant inquiries, and communications with internal departments. You will also support big prize winner experiences and selected Regional Prize Payout locations.
Key Responsibilities: Provide qualified, timely service to claimants
Verify counter and daily mail-in prize claims
Issue and reconcile cheques accurately
Document, resolve, and escalate disputed claims
Conduct winner interviews and provide marketing source material
Requirements: Post-secondary certificate or diploma
One to two years of customer service experience
Excellent written and verbal communication skills
Accuracy, problem-solving, and analytical thinking abilities
Flexibility for Monday-to-Saturday scheduling
Use customer service, judgment, and attention to detail to support BCLC prize payouts and claimant experiences in Kamloops.

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📌 Player Services Assistant Prize Claims (British Columbia)
🏢 British Columbia Lottery
📍 British Columbia