Remote Head of Customer Experience leadership awaits at Puppy Sphere, combining customer satisfaction strategy with retention, memberships, and repeat revenue across North America.
You will lead the Customer Experience team and own scalable systems, service standards, and loyalty programs. The role connects customer feedback, CRM data, and operational improvement. Your work will turn first-time guests into lifelong customers across Puppy Sphere locations.
Key Responsibilities: Lead, coach, and develop the Customer Experience team
Own service performance, satisfaction, resolution, and recovery
Build processes, training programs, and centralized knowledge
Improve support through texting, chat, email, and phone
Drive memberships, loyalty, referrals,



and repeat visits
Requirements: Three or more years in customer experience or retention
Experience managing or coaching customer-facing teams
Experience developing loyalty or membership strategies
Experience with CRM systems, service tools, and customer data
Robust communication, project management, and problem-solving skills
Lead Puppy Sphere’s customer experience growth through service excellence, membership strategy, loyalty programs, and data-informed operational improvements.

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📌 Head of Customer Experience (Quebec City)
🏢 Puppy Sphere
📍 Quebec City