Assess pet insurance claims up to £10,000 for Admiral in Peterborough, using explicit communication across phone, webchat, and email channels. Work hybridly, spending two days weekly in the office or more if preferred.
As a Pet Claims Handler, you will manage Admiral and MoreThan portfolios within a growing UK insurance business. The role suits an ambitious individual starting a Claims career, with responsibilities spanning veterinary fee claims, customer engagement, and operational coordination. You will also support business change and process improvement activity.
Key Responsibilities: Assess new and continuation pet insurance claims up to £10,000
Handle customer contact through telephony, webchat, and email
Follow processes supporting effective business change projects




Coordinate customer and claims-related activity with colleagues
Contribute to claims process and customer journey improvements
Requirements: Solid communication skills and detailed, accurate working
Ability to prioritise varied responsibilities and recommend solutions
Positive approach to rapport-building and peer collaboration
Proficiency in Microsoft Word, Excel, and Outlook
Ability to multitask in a fast-paced environment
Develop your Claims career by assessing pet insurance claims while supporting customers, colleagues, and process improvements at Admiral.

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📌 Pet Insurance Claims Handler (Ontario)
🏢 Admiral
📍 Ontario