Lead A220 Customer Services governance in Mirabel, applying program management and financial planning expertise to improve fleet performance. The position supports global operators. Reporting to the Head of Fleet Efficiency, you will steer governance for Airbus A220 in-service operations. Your work spans KPI alignment, portfolio arbitration, budget management, and major issue resolution. You will also develop project management maturity across the Fleet Efficiency team. Key Responsibilities:

Lead major in-service problem governance and resolution performance steering Coordinate Customer Services KPIs with A220 objectives Consolidate monthly performance and Airbus tracking data Oversee AOP, P&L;, risks, opportunities, and budgets Lead customer satisfaction portfolio decisions and allocations Requirements:

Engineering or Project Management degree Fifteen years’ relevant experience, including five management years Solid agile program management skills Financial acumen and high-value budget experience English proficiency for worldwide interactions Bring governance leadership, financial expertise, and program management skills to Airbus A220 Customer Services in Mirabel.

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📌 Business Planning Governance Director (Oka)
🏢 Airbus
📍 Oka