Client ExperienceClient Experience CoordinatorReports To: Client Experience ManagerJob Status: Full Time, Permanent, SalariedWork Hours: Monday to Friday, 9:00pm to 5:00pmWork Location: Hybrid (3+ days onsite at Saulter, with regular onsite collaboration at RFRK facilities and client visits)Compensation: $48,000 to $53,000 per year, dependant on experienceAbout Real Food For Real Kids:Real Food for Real Kids (RFRK) is a growing company on a mission to make real food the standard rather than the exception.A multiple award-winning company recognized for excellence and innovation, we're a leading healthy catering company for child care centres, schools and camps. RFRK proudly serves nutritious meals and snacks to thousands of children throughout the Greater Toronto & Hamilton Area every day.We're well poised for growth into new markets and planning for significant expansion over the coming years.Our Client Experience team is looking for a fantastic person to join us as a Client Experience Coordinator. If you like the sound of us so far, keep reading to see if you have the experience and skills needed for this rewarding role!The PositionThe Client Experience Coordinator will manage all aspects of RFRK's relationship with a portfolio of child care clients. They will deliver service that not only wins clients over but also maintains a high level of client satisfaction and reflects well on the company.The coordinator sees things from the client's perspective, acts with empathy and is consistently working to improve our products and services in ways that will meet evolving client needs. They recommend thoughtful improvements to the Client Experience Manager and ensure the voice of the client is always represented in department and company decision making. They have a strong understanding of the day to day functioning of the business and seek out interactions with RFRK'ers on other teams to learn moreSome of the things you'll get paid to doServe as the main contact for a portfolio of RFRK's child care partners.An RFRK expert. Able to answer all queries from clients to support; day to day needs,contract/financial queries, menus, allergen management,



delivery and service policies.Act with empathy and composure in stressful situationsManage day-to-day client requests, concerns, and feedbackProvide Client Experience Managers with suggestions for improvement based on client needsMaintain detailed and complete records of all communications with clientsWork directly with other departments to resolve issues and provide solutionsProvide personalized experiences for clients using a dedicated 'happiness' budgetProvide all necessary documentation to clients (menus, allergen forms etc)Onboard new centres with virtual and in person trainings as requiredEngage, in person, with clients as often as possible either at their centre or at the KitchenSurvey clients and track key metricsProcess client data changesManage client experience initiatives supporting ideation through executionSupport in the creation and editing of client-facing communicationsAbout YouRequired Education & ExperienceCollege diploma/certification or University degreeMinimum 2+ years of customer service experienceProficiency with MS Word, Excel, PowerPoint, Google AppsValid Ontario Driver's LicenseAdditional SkillsExcellent verbal and written communication skillsStructured and self-directed approach to project workAbility to consistently meet targets and deadlinesAbility to think critically, problem-solve, and make effective decisionsDemonstrated ability to handle confidential and sensitive information in a professional and ethical mannerMotivated to improve current work practices and take ownership of responsibilitiesContinuous improvement mindsetNice-to-haveFrench Language proficiencyExperience working with CRM, database/ERP system,



and WordPressRole Specific CompetenciesFriendlinessPositivityHelpfulnessCalmnessCustomer OrientedWorking at RFRK comes with other perks too:Benefits & Savings ProgramsPerformance-based annual bonusComprehensive benefits starting on Day 1, inclusive of a Health Spending Account and a Wellness Spending AccountCompetitive RRSP Matching programRESP Matching program for up to 2 childrenFamily comes first! We offer parental leave top up programs for new parentsAccess to virtual Healthcare Professionals through our 24/7 dedicated Employee Assistance ProgramFuel your day with the healthy, delicious food we proudly make, served daily in our staff cafeteriaReal Rewards for Great Work - Recognize your coworkers and receive peer shout-outs through our recognition platform, where points can be redeemed for gift cardsWe Value Fresh MindsGenerous vacation time to support a healthy work-life balanceEight Wellness Days each year, giving you the flexibility to rest, recharge, and take care of yourselfContinuous GrowthAnnual learning & development stipend to support your skilled growthExciting career opportunities within a mission-driven organizationMentorship program designed to support your career development and long-term successThis position is being advertised because the role is currently vacant and requires staffing. As required under Ontario's employment-standards regulations, this publicly advertised posting is for an existing vacancy. Interested applicants are welcome to submit their application for consideration.Real Food for Real Kids is an equal opportunity employer. We value diversity and inclusion in our workplace and at all levels of our organisation. We strongly encourage applications from diverse backgrounds and communities.We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.As part of our recruitment process, we use automated tools and artificial intelligence technologies to assist with application review. These tools are used to support, not replace, the hiring team's evaluation of your qualifications and fit for the role.Thanks for your interest in Real Food for Real Kids!

📌 Client Experience Coordinator (Toronto)
🏢 Gensler
📍 Toronto