Deliver Level 3 customer support for Fujitsu software through technical troubleshooting, testing, and transparent documentation. The primary location is Montreal.

This junior support assignment focuses on resolving laboratory and field issues across edge, mobile, and cloud deployments. You will reproduce customer settings, collect logs and traces, and identify root causes. The work also includes service desk triage, customer communication, and escalation to project management or development.

Key Responsibilities:
Collect investigation details, logs, traces, and reproduction steps
Reproduce customer integrations for testing and defect isolation
Triage escalated Level 1 and Level 2 service desk issues
Support proof of concept and pilot customer activities




Escalate issues to appropriate project or development personnel

Requirements:
One to two years of software or service desk support
Novice software troubleshooting and testing experience
Ability to analyze logs and recognize issue patterns
Solid written, oral, organizational, and customer service skills
Ability to write PowerShell scripts for support automation

Bring careful investigation, customer communication, and technical support skills to Fujitsu’s Level 3 software operations.
J-18808-Ljbffr

📌 Level 3 Software Support Specialist Montreal
🏢 Fujitsu
📍 Montreal