Turn your automotive experience into a professional office careerOffice Location: Vancouver, BC or Laval, QC (Hybrid/remote progression over time)Salary:$65,000 – $75,000 + bonusAbout LGMLGM Financial Services is a national leader in automotive warranty and insurance, partnering with brands like BMW, Mazda, Kia, Volvo, Mitsubishi Motors and more since 1998.Many of our team members come directly from dealerships—we understand your background because we've hired it before.Tired of flat rate, long days, and physical work?If you've worked as aService Advisor, Automotive Technician, Service Manager, Parts Specialist, or Warranty Administrator, this role is built for you.You already understand how vehicles are repaired. Now you can use that expertise in a stable office-based career while staying connected to the automotive world.At LGM Financial Services, we help customers navigate complex automotive warranty claims in partnership with leading manufacturers and dealerships across Canada.What makes this differentNo more physically demanding shop workNo weekendsUse your diagnostic and repair knowledge in a new wayWork with major automotive brands across CanadaFull training provided (no claims experience needed)Full 3 weeks training as part of onboarding programMany of our team members come directly from dealership and technician backgrounds.Key Responsibilities:Provide exceptional customer service via telephone, online, live chat and written correspondence channels to customers who have purchased our product,



auto dealerships selling our product and repair facilities that service our customersMonitor customer service queues (Phone, Online Portal, Email and Live Chat)Manage requests received via ticketing systems, to ensure timely responses to all customers while ensuring adherence to our contractual service level agreements and departmental key performance indicatorsFacilitate the claims adjusting process to meet contractual service level agreements, departmental KPI's and underwriting commitmentsManage complex technical claims adjudication such as; engines, transmissions,differentials and electrical failuresLiaise with the Finance, Sales and Customer Success Teams as necessary in order to effectively adjudicate all claims or meet customer needsUphold all Service Level Agreements and claims adjudication best practice standardsCore Competencies:Effective Communicator – Able to clearly and articulately present information through the spoken and written wordCollaboration – Develops positive relationships with others in order to build consensus,



morale and commitment to goals and objectivesFlexibility – Easily adapts to changing environment and resourcesReliability – Able to meet commitments and preforms all assigned duties/tasksDecision making – Being resourceful and have ability to efficiently make appropriate decisions based available information and experienceNegotiating – Ability to communicate in a manner that develops trust and positive outcomesConceptual Thinking – Intuitive understanding of customer needs and delivery of exceptional serviceRequired Skills:Ability to analyze overall damage to determine procedures for repairAbility to determine extent of direct/indirect damage and direction of impactBuild estimates according to GAA standards, using Audatex and Mitchell-on Demand estimating softwareExcellent organizational and time management skillsExceptional customer serviceTactful negotiatorExcellent attention to detailEffective and efficient at multi-taskingCourteous and qualified telephone mannerProficient with MS Office suite of productsBilingual (English/French) oral and written is an assetEducation:Journeyman certification or 1st,2nd,or 3rd year apprenticeship preferredValid Adjuster license as required by provincial regulatory agency an assetPost-secondary education an assetExperience:3+ years automotive service experience2+ years claims adjusting experience an asset2+ years contact center experience an assetWhat we offerExtended health & dental coverage (no waiting period)RRSP contributionPerformance bonus programStarting at 3 weeks vacation + Birthday off4 paid volunteer days annuallyEducation sponsorship opportunitiesHealth & wellness perksVehicle rebate program (up to $400/month)

📌 Claims Adjuster (Mechanic, Parts, Service) Vancouver, Bc
🏢 LGM Financial Services
📍 Vancouver