Support fitness members with friendly service, membership assistance, and transparent communication as a Customer Service Associate at Planet Fitness.

This Front Desk Associate position focuses on delivering exceptional experiences for members, prospective members, guests, and teammates. You will connect with people, answer questions, manage membership-related functions, conduct prospective member calls and tours, and resolve concerns or escalate them to a Manager. The role also includes supporting club cleanliness, safety, and policy standards.

Key Responsibilities:
Connect with members on the club floor
Offer fitness journey assistance while upholding club policies
Conduct prospective member calls and tours




Assess membership needs and process related transactions
Identify safety, cleanliness, maintenance, and facility concerns

Requirements:
Enjoy connecting with people and helping others
Communicate clearly, listen well, and respond empathetically
Be punctual, reliable, and dependable
Learn quickly through online and hands-on training
Ability to lift up to 75 pounds

Use empathy, integrity, and customer service skills to help create Planet Fitness member experiences where everyone feels welcome.
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📌 Fitness Club Customer Service Associate Brampton
🏢 Planet Fitness
📍 Brampton