Welcome GoodLife Fitness Members with solid customer service, front desk expertise, and a commitment to clean, protected Club experiences.
The Customer Service Representative, known as a Motivator, creates positive interactions for Members and Potential Members. You will greet arrivals, manage check-ins, answer calls, book appointments, and support fitness questions. The position also involves memberships, Club services, systems, and sales prospects.
Key Responsibilities:
Greet Members and Potential Members warmly upon arrival
Check Members in for workouts and direct visitors
Answer calls, take messages, and book appointments
Resolve Member questions, concerns, and information updates
Complete cleaning tasks, Club runs, and required learning
Requirements:
CPR-A and AED Certification
Smart Tan certification within three months
Excellent written and verbal communication skills
Computer proficiency and fitness industry knowledge
Previous customer service and sales experience is an asset
Support welcoming Club experiences through approachable communication, reliable systems knowledge, and attentive customer service for GoodLife Fitness Members.
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